Capital One to Close Great Falls Location

Capital One is closing 37 branches across the country, including seven locations in the DC-area.

The Great Falls location is at 9863 Georgetown Pike in Great Falls Center.

The McLean-based banking giant is responding to changes in customer preferences, according to company officials.

Here’s more from the Washington Business Journal on the closures:

The bank is simply responding to changing customer preferences on how they manage their money, according to Capital One spokesman Derek Conrad, who noted the entire banking industry is being re-shaped to meet new digital demands — with Capital One balancing digital and in-person options.

“Our customers are increasingly engaging with us digitally. We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions. We do too. Our goal is to deliver a compelling and optimal customer experience across all channels, not just one,” Conrad said in a statement.

Conrad also said the bank is working to make sure its digital evolution doesn’t inadvertently leave someone behind, and that it will continue to focus on bridging digital barriers to make sure people have access to online banking.

Locations in sterling (45545 Dulles Eastern Plaza) and Centreville (5613 Stone Road) are also set too close.

Photo via Capital One/Facebook

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