Reston, VA
Mina Fies, founder and CEO of Synergy Design and Construction

By Makaila Oaks

Mina Fies, founder and CEO of Synergy Design & Construction, recently collaborated with Redfin and a number of remodeling experts from across the country to compile the most important questions to ask before you hire a home remodeling contractor.

The following is an excerpt of the top five questions we think you should ask before you sign on the dotted line.

1. Ask yourself if the project calls for a full-service remodeling contractor or if a handyman can do the job.

Using a glorified handyman to take on a complex project can be disastrous. The difference is professionalism. If your project involves more than just minor repairs or you’re doing more than just updating finishes (such as tile or paint), you want a bona-fide remodeling contractor.

Ask the company you’re considering, “What type(s) of work do you specialize in? Are you registered/licensed, and do you belong to a professional industry group like the National Association of the Remodeling Industry (NARI) or BBB? Show me your work, give me some references, and tell me about your processes.”

Adding these items to the list of questions to ask a contractor will help you decide if they’re a good fit for your project.

— Michael Hill, owner, CCH Design | Remodel of Meridian Idaho

Photo courtesy of Synergy Design & Construction

2. Do you handle all phases of the project — from design to construction?

You’ll want to hire someone who can walk you through the entire process, from helping with the design and renderings, to acquiring necessary permits, to executing the work professionally. Working with the same company throughout the entire project keeps the process smooth and seamless, as opposed to hiring different people throughout every phase.

Yourson Contracting

Photo courtesy of Synergy Design & Construction

3. How many projects do you have going on, and what is the timeline for our project?

This is an important question to ask a contractor to make sure they aren’t too busy to take on the homeowner’s project. The homeowner will also want to know when the contractor will start and complete the project, and what the project schedule will be. This way the homeowner can be prepared and plan around the construction. This will also help the homeowner be ready for any materials they are providing to be on site for when the contractor needs them, avoiding delays.

AGA Construction Inc.

Photo courtesy of Synergy Design & Construction

4. Can you tell me about an issue you’ve dealt with recently where something went wrong on a project and how you handled it?

Interview your contractor as you would interview a prospective employee by asking open-ended questions. Hearing stories about how they’ve overcome obstacles in the past will provide valuable insight on how they would handle issues on your project. It will also open up a discussion around expectations for communication going forward.

— Mina Fies, Synergy Design & Construction

Photo courtesy of Synergy Design & Construction

5. Will there be a dedicated team working on my project?

As we navigate home renovations during COVID-19, this might be one of the most important questions to cover with your contractor. When it comes to who will be on the job, consistency is key. It’s normal for contracting companies to be working on multiple projects at once, so make sure to verify that there will be a dedicated team on your project. If this is not an option, make sure the company goes over the safety precautions that have been put in place due to COVID-19.

Penn Construction & Design

Photo courtesy of Synergy Design & Construction

Ready for a full service design-build home remodeling experience with a company right here in Reston who can help you answer these questions? Get in touch!

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