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Silver Line Metro Mess Friday Means Riders Get Refund

by Karen Goff — August 7, 2015 at 3:45 pm 9 Comments

First Silver Line train at Wiehle-Reston East/Credit: Mike HeffnerWere you a Blue, Orange or Silver line Metro rider caught in delays Friday for the second day in a row this week?

Then you may be eligible for a SmarTrip card credit.

Metro Interim General Manager/CEO Jack Requa says the Washington Area Metro Transit Authority will issue a credit to all riders using Smartrip cards who traveled on the Blue, Orange and Silver lines today.

Each rider who used a SmarTrip card to enter and exit the system and traveled on the Blue, Orange or Silver lines between the hours of 5 a.m. and 7 p.m. Friday will automatically receive a credit on their card for the fare they were charged at the gates. Qualifying riders will receive the credit on their SmarTrip card early next week when they tap their card at a Metro faregate or fare machine.

The credits will be processed automatically to SmarTrip cards, no action is required by customers to receive the credit.

“We absolutely understand the frustration among our Blue, Orange and Silver line customers,” said Requa. “Given the significant service disruptions that inconvenienced riders over multiple commutes this week, we are taking this step to thank everyone for bearing with us. I also offer a sincere apology to everyone who was inconvenienced.”

On Thursday, Blue, Silver and Orange lines were in chaos during morning rush hours after an empty train car derailed near Smithsonian station. That was followed by single tracking through the afternoon and evening, resulting in evening rush delays.

Friday, Orange and Silver line service was disrupted due to a loss of third-rail power on the inbound track outside East Falls Church Station, says Metro. The passengers aboard a Silver Line train in the area without power had to be assisted by emergency responders to East Falls Church Station.

Rail service was suspended for about 30 minutes and then followed by single tracking until just before noon, says Metro.

  • awi79

    Why no refunds for travelers who were inconvenienced on Thursday?

    • Vina Hutchinson

      Yes, I am wondering that as well. My daughter had a doctor’s appointment on Thursday but had to give up after three hours. I guess Metro is keeping her money.

    • Nobody

      Took the kids to the zoo on Thursday. Two hours to get there, and three to get home. Plus it was really hot on the platforms. We are reconsidering ever using Metro again. A refund for Thursday would be nice.

  • John Q Public

    How pathetic, archaic ,and a rip-off the nations capital transit system is!….Good thing we have the best weapons in the world, and are able to destroy & build other countries, while our infrastructure rots with our paychecks as uncle Sams army gauges us.

  • Cluster Tycoon

    Buenos Aires has the oldest subway in the world yet people take it with a big smile on their face. NY City has the second oldest from what I recall. Colleagues of mine came into work exhausted, sweaty and frustrated yet they managed to plow through their work day. Queens to Metro Center for two years on a city funded project. Trains were regularily delayed, AC failed many times, standing room only, people falling off the platform – Hats off to the modern warrior and warriorettes! And welcome to the big city.

  • Vina Hutchinson

    I left my job in DC due in part to the Metro. Got tired of my boss blaming ME for having “transportation issues” every single time the Metro had a problem, which was at least once weekly, if not more. Never got a single refund for any of those times!

    • Henry Rearden

      Your boss was right, it was your fault. If you found that a train or bus would leave late, then leave for work earlier. If that means getting to work 30 minutes early, so be it. Instead you wanted to blame everyone else.

      • JoeInReston

        I am not disagree, but Vina is no longer working for the company. Some positions are hard to fill. If this is one of them, the boss is now forced to find somebody else and deal with all unknown unknowns. Perhaps a little patience would have saved him an employee.

        Being forced to arrive 30 minutes earlier is never listed as a consequence for using public transportation. I’ll add to the list on the con side.

      • novatom

        Give her a break. Vina may have been making a generalization about the “30 minute” delay as well. It could very well be beyond 30 minutes in a lot of cases, making it highly unpredictable. When you pay for a service like the metro, you’re entitled to at least a modicum of reliability. It’s that way with any service you pay for.

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