UPDATE: Verizon Outages May Hinder 911 Access

The Fairfax County’s 911 Center says the Verizon fiber line damaged in last night’s pole fire in Reston may be limiting access to 911 services in the area today.

Verizon has been working on correcting the problem, which has been causing cable, cell and phone issues since the fire at about 6:30 p.m. last night.

A utility pole caught fire near Home Depot Wednesday, knocking out power to the area around Baron Cameron Avenue and Reston Parkway.

The intersection and nearby traffic lights were closed for about two hours, making for slow traffic at one of Reston’s busiest intersections. The intersection was closed again at mid-day today as crews continue to try and fix the issue.

Verizon customer service has given varying reports of when service will be restored. They said earlier today that it would be back by noon, but that has not happened as of 1:30 p.m.

Reports now vary from 3:45 p.m. to tomorrow morning.

@VerizonSupport any update on Reston, VA outage? VZ site says 345pm in one place and 745am tomorrow in another! What should I believe?

— Reed Meyer (@ReedMeyer) June 9, 2016

Some AT&T customers are also reporting issues.

.@attcares What’s up in Sterling/Herndon/Reston VA? Multiple phones down since at least 9:30AM EDT — Greg Pinto (@pilampinto) June 9, 2016