Garage Parking is Free for Jackson’s Customers… But How Does It Work?

by Dave Emke June 22, 2017 at 2:45 pm 33 Comments

Customers of Jackson’s restaurant can park for free in the Orange Garage at Reston Town Center all day, every day.

But how is that being monitored?

Last week, Jackson’s was granted an injunction in its case against Boston Properties, allowing the restaurant’s customers to park for free — without using the ParkRTC app — at all times. For other visitors to the Town Center, all daytime parking sessions (even those that are less than one hour, and therefore free) require registering through the app or at a kiosk.

The question that has been asked by many is: Just how exactly will they KNOW who is a Jackson’s customer and who isn’t? How can some people get away with not using the app in that garage while others still need to?

The answer, a week later: We still don’t really know.

Officials at Jackson’s have directed questions about the system to a corporate spokesperson, who has not yet been able to provide a firm answer. The following explanation was posted on the restaurant’s Facebook page Tuesday:

Our guests have been parking in the Orange garage without engaging the app or starting a session and have not had any issues today or yesterday. There has been some added signage from the landlord stating that parking is free for Jackson’s guests in the Orange garage. If you have any further questions, please contact Boston Properties directly at 703.579.6720!

Boston Properties has been similarly vague in responding to requests for clarification. Spokesperson Kathy Walsh, of the Fallston Group on behalf of BXP, said:

“As it always has been, parking in the Orange garage is free for customers of Jackson’s. The only change is that those customers now do not need to start a parking session.”

Boston Properties cannot comment further due to ongoing legal discussions.

(Parking was previously free at Jackson’s with a validation code through the app.)

So, readers, we’ll turn this over to you. Have you parked in the Orange Garage at RTC this week? What has your experience been? Let us know in the comments so we can all get to the bottom of this.

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