Reston, VA

Lake Newport Pool/Credit: Mike CollinsIn an email to Reston Association directors last week, CEO Cate Fulkerson said a new policy requiring photos to be submitted with pool-pass applications is being altered.

A number of RA members have spelled out their concerns about providing photos, particularly of children, that would be stored in an online database to verify membership when using a pool. In response, RA will make exceptions to the requirement.

In the email, Fulkerson said RA is “absolutely sensitive” to residents’ concerns:

“For those who do not wish to have their photo on file, for example, due to custody-related matters or other concerns, we ask that they contact our Member Services Department so that we may assist them. Persons without a photo on file will be required to present a current state or other government-issued photo identification evidencing a physical address matching their household information each time they visit a facility.”

The new entrance system works similarly to that of a membership-based gym, Fulkerson said. Photos would not appear on the physical pass; rather, they would solely be on the WebTrac account accessible by staff members with scanning devices at the entrances to each facility. In her email, the CEO said only two pools will be equipped with the scanning technology this year; others will be upgraded “in the future.”

The photo requirement was added to the policy in the attempt to stop people from sharing their passes, Fulkerson said.

“Unfortunately in the past, we have had individuals give their pass to a neighbor or friend in lieu of purchasing their own,” she said in the email. “We believe [requiring photos] will better protect the value of our members’ assessments by improving the way in which we verify the identities of patrons using RA pools.”

Fulkerson said she plans to provide an overview of the new pass system during the March 23 meeting of the Reston Association Board of Directors.

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