Fairfax Connector’s Driver Shortage Complicates Riders’ Commute

by Fatimah Waseem May 14, 2019 at 3:30 pm 0

For at least two weeks, the Fairfax Connector has been struggling with a shortage of bus drivers.

Although county officials say the number of missed and delayed trips has dropped over the last week, the shortage continues to impact riders’ commutes across the county. Some riders say buses have missed multiple trips for the last three weeks. Other buses have been delayed.

A service operation alert on the Fairfax Connector’s BusTracker website that previously alerted riders about the shortage was taken down. County officials are unsure why the alert is no longer on the website.

Tom Biesiadny, the director of Fairfax County’s transportation department, told Reston Now that MV Transportation, the current operator for the system, is “working through staffing issues.”

The county plans to switch operators to Transdev North America on July 1. The operator, which was awarded a five-year contract by the county, has started training bus drivers as part of its hiring process. Under the $443 million contract, Transdev will have 730 employees and operate 308 vehicles.

Although the cause and extent of the bus driver shortage is unclear, Biesiadny said the limited bus drivers is a regional issue.

“With the economy doing pretty well and unemployment being very low particularly in Northern Virginia, there’s a shortage of workers in general,” he said.

County officials urged riders to plan their trips ahead of time and check Twitter, Facebook and the Fairfax Connector’s BusTracker for the latest updates.

Riders can also text bus stop IDs to 414-11 to obtain information on trips and the latest bus schedules.

“What we’re trying to make sure that passengers know is that they should sign up for Bus Tracker emails or text alerts to make sure they see any important alerts,” Anna Nissinen, chief of communications for FCDOT, said. “That’s the best way to stay on top of travel.”

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