New Technical Issues Prompt Extension of Reston Association Dues

Reston Association members now have an additional month to file annual assessment fees. The deadline was extended from March 1 to March 31 due to technical issues with RA’s new online payment system.

Readers told Reston Now that the system did not allow members to complete payments, despite multiple attempts.

RA will waive late fees and interest charges, as well as offer a 20 percent discount for passes to pools, tennis, and pickleball. This year’s assessment is $708.

Due to issues with the online system, members can also drop-in at Reston Assiocation’s headquarters (12001 Sunrise Valley Drive) on Saturday, March 7 from 9 a.m. to noon to pay fees. RA’s member services team is also available on weekdays between 8:30 a.m to 5 p.m. to help process dues.

Earlier this year, RA transitioned to a new online feature in its existing WebTrac portal for online payments. The change came after MemberSuite — a website that launched in December — was discontinued due to “configuration challenges that are requiring significant research and additional time to resolve.”

“We recognize that some Reston homeowners have been unable to make their payments electronically, therefore we are waiving the late fee and interest charges for the rest of the month in order to give folks more time to make their transactions,” wrote RA CEO Hank Lynch in a statement. “We sincerely apologize for the inconvenience to our members and will work prudently to ensure that these technical problems do not occur in the future.”

Image via Reston Association

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