Two Reston families said they’ve been waiting months to get their money back after suing a music school for “random” credit card charges.
Michele Chesser said that she learned about District Music Academy from a parent-teacher association event last June at a Reston school and signed up her daughter, who “loves music and trying new things,” for a free lesson.
“It was a good lesson,” Chesser said. “What I liked about District Music Academy is they come to the house. We don’t have to go anywhere.”
At first, she said she communicated mostly with the piano teacher who would come to the house. Then the business owner reached out later in the fall to let her know that the teacher had left and would be replaced by a new one.
A couple of months later, she noticed the company was double-billing her credit card for the lessons, charging her at the beginning and end of the month. In total, according to court documents, District Music Academy overcharged her $1,260.
Chesser said she contacted business owner Jeffrey Levin in November, and he took her credit card off of automatic billing, telling her that it was a billing mistake that was taking care of caused the issue.
In December, he offered to give her credit toward future classes, but Chesser declined, saying the amount he offered was incorrect.
At that point, Chesser said there was one lesson left that she had paid for. When that lesson came around on Dec. 28 at 3:10 p.m., Chesser said that the teacher never showed up — upsetting both her and her daughter.
“After a month of emailing and calling him, I realized he wasn’t going to do anything about it,” she said, so she contacted her credit card company, which was able to credit her two out of the five months of double billing. She decided to try to recover the rest of the money in court.
Earlier this year, she tried to serve Levin his court summons three times, finally resorting to a process server, according to court records. The judge heard the case in May and ordered Levin to pay the full amount.
But as of August, Chesser said she hasn’t gotten the money back.
“I don’t think I’ll ever see my money again,” she said.
District Music Academy offers private in-home lessons, after school programs, entertainment for retirement communities in the D.C. area and other services, according to its website.
Chesser is not the only one in Reston who has sued Levin’s company for unwanted credit card charges in small claims court.
Anjia Nicolaidis told Reston Now that her daughter started ukulele and voice lessons once a month in February 2018 and the family scheduled lessons through August.
For a family with two full-time working parents, she said that District Music Academy seemed like a convenient solution, adding there are “not a lot of companies offering that in-home instruction in the immediate area.”
But by July of that year, Nicolaidis noticed double charges and “random charges.” When she reached out to Levin, “first there was some delay in getting him to acknowledge that our records and the teacher’s record were consistent,” she said.
“We asked for that reimbursement and gave him a number of opportunities to give it to us,” Nicolaidis told Reston Now, adding that Levin at first offered to make up the amount with credits to future lessons. After she declined the offer, the discussion over repayment broke down.
According to court records, Nicolaidis emailed Levin back on Sept. 10, writing:
As of this morning, September 10, 2018 you have not refunded the money you owe us. It has been a week since we received your email indicating you would process the refund. We have been corresponding about this issue for nearly two months…
We feel victimized and are in contact with other families that have had the same experience with District Music Academy.
Levin responded via email the same day, saying, “We have resolved all issues with our credit card system, but the process to refund the money is taking longer than expected. If it is acceptable to you, I can mail you a check today for the money due so that you can receive the fund more quickly.”
Nicolaidis said Levin never sent the check and she hasn’t heard from him since.
The case, which was filed in May in U.S. District Court in the Central District of California, continues to rattle the company. The RTC location’s doors have been shuttered for more than two months.
A spokesperson for Vapiano said the company has not announced a reopening date. The new owners — Plutos Sama Holdings, Inc. (PSH) — are expected to provide an update soon.
Representatives of PSH alleged that individuals attempted to take over the chain and intentionally thwart PSH’s attempts to maintain operation of three Vapiano locations.
According to court documents, the complaint alleges the individuals — including one man known as the “King of Ports” — attempted to launder money through the restaurant chain, including funds amassed through questionable shipping transactions in Guatemala.
So far, little to no movement has been made in court. According to the docket, the case was assigned to a local judge, but no updates from the accused parties have come forward.
In early June, an attorney representing PSH expected the restaurant to open within a month. That attorney has not returned repeated calls and emails from Reston Now over the last three weeks.
Prior to the extended temporary closure that began in late May, the RTC location closed sporadically throughout the year. Prior to the release of the suit, company officials told Reston Now the company was undergoing major restructuring, training, and managing payroll delays.
The state fined Reston Association $12,000 for violating child labor laws late last year.
The state’s Department of Labor and Industry issued fines in October 2018 after an investigation found “numerous violations” regarding minors employed as aquatics attendants or lifeguards, according to an August 2018 inspection report obtained by Reston Now.
Child labor law violations included minors working more than eight hours a day and more than 40 hours a week. The investigation also found that some minors were working without any indicated breaks, employment certificates or lifeguard certificates.
The most common violation cited in the investigation was allowing minors to work more than eight hours a day. Virginia’s child labor laws allow minors between ages 14 and 15 to work a maximum of eight hours per day on a non-school day. Work hours depend on school schedules and the type of occupation.
Mike Leone, RA’s spokesperson, declined to release any information about the citation, including whether or not it was disputed by RA or how RA is working to ensure issues flagged by the investigation do not occur again.
“As previously communicated, RA does not comment publicly on personnel-related matters,” Leone wrote in an email. Additionally, RA’s policy states that only RA’s board president, CEO and spokesperson are authorized to speak to media.
Sources told Reston Now that the investigation was discussed in closed session during a Board of Directors meeting at a date that was not identified.
Due to the lack of qualified candidates, some aquatics facilities were changing hours or closing facilities as they step up efforts to hire for seasonal positions.
Staff shortages when schools were in session prompted the closures of several pools operated by RA. Leone told Reston Now the shortages were resolved on June 23 when 14 of the 15 pools operated by RA were open. New applicants were on-boarded and completed training courses, and more employees were available due to the end of the school year, Leone said.
A source familiar with the state’s labor law investigation and on-boarding of lifeguards, however, said that part of the reason for delays in opening the pools was because lifeguards did not have required safety certifications to begin working — an issue that was spotted by administrative staff “far too late” once pools were already scheduled to open. Certifications were expired or still in the process of being received, the source said.
Others chose not to return due to alleged mismanagement of aquatics facilities.
“Some people felt they were overworked and thrown into the job without on-boarding,” a source, who spoke on condition of anonymity due to fear of reprisal, said.
Leone said that some staff members were unable to begin working or register for courses due to personal schedules and commitments until the end of the school year. Once courses were completed, the shortage was alleviated.
“In light of our short window of operation (four months [from] May-Sept.) and onboarding process, we do conduct some interviews prior to applicants’ completion of lifeguard training classes for efficiency to avoid delays, an offer is contingent upon completion of the certification course and skill assessment,” Leone wrote.
As the number of lifeguard applicants has declined over the last five years, RA moved to change staffing structures by hiring desk attendants and pool operators to serve as stand-alone positions from lifeguards.
In the future, RA plans to address staff shortages at pools by exploring increases in hourly rates for lifeguards, changes to the pool schedules during peak hours and other recruitment and retention efforts.
Photo by vantagehill/Flickr
(Updated at 3:40 p.m.) A Herndon man is facing charges after Vienna police say he was caught placing posters for a white nationalist group around the town, Reston Now has learned.
Last Saturday afternoon, a caller told police that two men were placing posters on light posts at a shopping center at 180 Maple Avenue, according to Vienna police.
Officers responded and observed one of the men placing a Patriot Front poster on a Town of Vienna utility box in the area of Nutley Street and Maple Avenue, Vienna officials told Reston Now.
Patriot Front is identified by the Southern Poverty Law Center as a “white nationalist hate group.” It was described as a “political activist organization” in Vienna’s weekly crime report; an inquiry from Reston Now confirmed that Patriot Front was the group behind the posts.
Police issued a summons to a 21-year-old Herndon man, Brendan Smith, for destruction of property, according to a town spokesman. The man was released on his signature, the report says.
Earlier this year, Patriot Front tweeted that its “activists” put up the posters around Herndon and Reston in January and then in Reston again in February and March. Posters were also recently placed around Vienna and Arlington, according to the group’s social media account.
The posters include slogans like “reclaim America” and “better dead than red.” According to the Southern Poverty Law Center, Patriot Front broke off from the alt-right group Vanguard America in the aftermath of the deadly “Unite the Right” rally in Charlottesville, Va.