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by Dave Emke June 15, 2017 at 8:45 am 8 Comments

(This article was updated at 9:15 a.m. after additional information was received from Fairfax Water; and at 2 p.m. after repairs were completed.)

Fountain Drive was closed this morning between Baron Cameron Avenue and Bowman Towne Drive because of an overnight water main break.

Susan Miller, public affairs officer for Fairfax Water, says the break took place in the area of 1763 Fountain Drive. That’s near The Spectrum shopping center.

“It was a broken valve that caused the break there,” Miller said.

Miller said businesses in the building that includes HSBC bank, Verizon, Doubletake Salon and The Red Door Salon & Spa are without water as utility crews are working on the situation.

“We hope it doesn’t take all day, we’re booked.” said Chai Bui from Doubletake Salon, which sits in front of where the repairs are taking place. The staff at The Red Door Salon & Spa said they had already rescheduled most of their appointments.

Fairfax Water’s website reported repairs were completed by early Thursday afternoon.

Fountain Drive is expected to be closed for the rest of the day, Miller said.

Photos by Brooke Giles, who also contributed to reporting; map via Google

by Karen Goff October 9, 2015 at 2:15 pm 0

Fairway Drive between South Shore and Shagbark is closed while crews fix a large water main break.

The water main break occurred about 1:30 a.m. Friday, officials from Fairfax Water said. The break caused a large hole in the pavement.

Water service was restored to homes in the neighborhood about noon, Fairfax Water said.

As of 2 p.m., crews had stopped the leak and were working on putting pavement back in place. The road will be closed at least until this evening, Fairfax Water said.

by Karen Goff August 12, 2015 at 9:10 am 0

Charlestown Lane and Glade Stream

Residents of Charlestown Lane alerted Reston Association and Fairfax Water of a water main break Wednesday morning.

The residents of the south Reston neighborhood noticed muddy water in the Glade stream, RA says.

Fairfax Water is working on fixing the break. Reston Now will update this story if the break causes any hazards or delays for residents.

In other water news, Fairfax County contractors will begin work to replace a sewer pipe in the West Cove area of Lake Thoreau within the next two weeks, RA says. The project will take 10-12 days and will begin on Aug. 17 or 24, according to a county engineering technician.

Repair costs will be borne by the county, RA said.

In June, four of the seven straps that held the pipe in place were found to be broken during a June 8 inspection of the line, causing the pipe to buckle about 18 inches near one of the manhole covers on the south side of the cove. The county found no evidence of a break or leakage into the lake.

An additional investigation done in July determined that there were two sags in the pipe (not one as initially thought) prompting the county to opt to replace the entire sewer line that goes through the lake.

Fairfax Water says the repairs should take 3 to 5 days.

by Karen Goff February 2, 2015 at 3:00 pm 1,026 0

fairfax waterFairfax Water is warning customers to be aware of scammers that have targeted area residents.

The water company says it has received reports of people showing up on doorsteps or calling on the phone offering discounts or to pay the bill.

From Fairfax Water:

If you receive a call offering “discounts” or requesting account information or offering to pay your bill — this is a scam. Fairfax Water does not call asking for your account information nor do we offer discounts for service.

Fairfax Water employees have photo identification with them at all times when they are on the job. Our vehicles and field staff’s clothing bear our logo (see above). During the summer months there may be Fairfax Water summer interns in your neighborhood who do not wear uniforms, however each one will have a Fairfax Water photo identification displayed prominently.

If someone comes to your door and identifies themselves as a Fairfax Water employee, please ask for their identification or call 703-698-5800, TTY 711 to verify before letting them into your home.

Fairfax Water employees do not receive or accept any form of payments during service calls and we do not collect water-service fees door-to-door.

Most water meters are located outside of a customer’s home. Therefore Fairfax Water employees typically DO NOT require access to a customer’s home to read a meter.

If you have any questions about our service or employees, do not hesitate to call us at 703-698-5800, TTY 711.

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